Shipping policy
Shipping Policy
Processing Times
All items in our store are made-to-order, which means we start producing your item as soon as you place your order. Please allow:
- 2-7 business days for production
- Plus shipping time based on your location and chosen shipping method
Shipping Methods & Delivery Times
We ship worldwide using reliable carriers. Estimated delivery times after production:
United States:
- Standard Shipping: 3-8 business days
- Express Shipping: 2-3 business days
International:
- Standard Shipping: 10-20 business days
- Express Shipping: 5-10 business days
Please note: These are estimated delivery times and may vary depending on customs processing, local postal service, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Your location
- The selected shipping method
- The weight and size of your items
Order Tracking
Once your order ships, you will receive an email with:
- Tracking number
- Link to track your package
- Carrier information
International Orders
For international orders, please note:
- Import duties and taxes are not included in the product price or shipping cost
- These charges are the buyer's responsibility
- Please check with your country's customs office to determine these additional costs
- We cannot mark packages as gifts or with a lower value to avoid customs fees
Address Accuracy
- Please ensure your shipping address is correct at checkout
- We are not responsible for packages sent to wrong addresses provided by customers
- Address changes after order placement cannot be guaranteed and may delay your order
Shipping Restrictions
Some countries have restrictions on certain products. Please check your local import regulations before placing an order. We cannot be held responsible for items held or confiscated by customs.
Lost or Damaged Packages
If your package appears to be lost or damaged:
- For lost packages: Contact us within 30 days of the estimated delivery date
- For damaged packages: Take photos of the damaged package and contents upon receipt
- Email us at multiversicon@gmail.com with your order number and relevant details
Questions About Your Shipment?
If you have any questions about shipping or need to check on your order status, please contact us at multiversicon@gmail.com.